FAQs

When should I order my invitations?
Ideally invitations should be ordered at least 6 months before the wedding date. This is the perfect amount of time for design, revisions, production and delivery as everything is custom made. Total turnaround is around 6 weeks but please get in contact if you require your invitations sooner.

Do you offer a design service Australia wide?
Yes, we offer a very streamline process via email and/or phone to clients Australia wide.

How many changes can be made during the design process?
Two rounds of limited changes are included for our semi-custom collection, and 3 rounds of changes are included for all custom designs. Please view our terms for a full list of included changes.

Okay I'm happy with the quote, now what?
Once you’re happy with the quote and ready to place an order, an invoice is prepared with payment details. A 50% deposit is required to secure your booking and begin the design process with the balance due prior to printing and dispatch.

Do you offer international delivery?
Yes, however international shipping will need to be calculated.

Do you offer face-to-face consultations?
Yes, you can book a consultation after a quote is received. This helps give you an idea of pricing and then if you decide to make an appointment, any questions you may have can be clarified during the consultation. One consultation is offered prior to placing an order and then another consultation can be made to further discuss designs if required.

Do you offer samples?
Yes, you can purchase a sample pack online. Alternatively, you can make an appointment to view samples in our West Footscray studio.

Do you offer express turnaround?
Yes, if you require your stationery sooner than the allocated total of 6 weeks for artwork, printing and delivery then this may be possible, however an additional 10% fee is required to allow for express artwork creation and printing. If you would like to add express turnaround to your order, please let us know.

Can I make colour changes to your semi-custom collection?
Yes you can. We have arrange of colour palette suggestions however if you want specific colours, please let us know.